P.O Box 3553 Matthews,NC 28106
Name (optional):
Company (optional):
Address (optional):
Type of Work:
Roofing
Siding
Other
Scope of Work:
Invoice Amount:
Replacement
Repair
Initial Contact:
My initial call / email was responded to in a timely and courteous
manner:
5-Strongly Agree
4-Agree
3-Neither Agree nor Disagree
2-Disagree
1-Strongly Disagree
Not Applicable
Same Day
Next Day
Longer than 1 Day
Length of time before receiving a response:
5-Strongly Agree
4-Agree
3-Neither Agree nor Disagree
2-Disagree
1-Strongly Disagree
Not Applicable
My appointment was timely and convenient
Proposal:
I received a proposal / estimate within a timely manner after meeting
with an A-1 Respresentative :
5-Strongly Agree
4-Agree
3-Neither Agree nor Disagree
2-Disagree
1-Strongly Disagree
Not Applicable
5-Strongly Agree
4-Agree
3-Neither Agree nor Disagree
2-Disagree
1-Strongly Disagree
Not Applicable
My proposal / estimate was clear and easy to understand :
5-Strongly Agree
4-Agree
3-Neither Agree nor Disagree
2-Disagree
1-Strongly Disagree
Not Applicable
My questions and concerns were promptly addressed:
5-Strongly Agree
4-Agree
3-Neither Agree nor Disagree
2-Disagree
1-Strongly Disagree
Not Applicable
My A-1 representative was knowledgeable and helpful
Work:
Work was scheduled to begin within a reasonable amount of time
from proposal approval :
5-Strongly Agree
4-Agree
3-Neither Agree nor Disagree
2-Disagree
1-Strongly Disagree
Not Applicable
5-Strongly Agree
4-Agree
3-Neither Agree nor Disagree
2-Disagree
1-Strongly Disagree
Not Applicable
Work began on the scheduled day:
Work was completed in the amount of time estimated
5-Strongly Agree
4-Agree
3-Neither Agree nor Disagree
2-Disagree
1-Strongly Disagree
Not Applicable
Workers / crews were courteous and professional
5-Strongly Agree
4-Agree
3-Neither Agree nor Disagree
2-Disagree
1-Strongly Disagree
Not Applicable
All debris, material, etc was removed following project completion
5-Strongly Agree
4-Agree
3-Neither Agree nor Disagree
2-Disagree
1-Strongly Disagree
Not Applicable
Workers ensured no damage was caused to my property (house,
landscaping, etc)
5-Strongly Agree
4-Agree
3-Neither Agree nor Disagree
2-Disagree
1-Strongly Disagree
Not Applicable
The quality of work met / exceeded my expectations
5-Strongly Agree
4-Agree
3-Neither Agree nor Disagree
2-Disagree
1-Strongly Disagree
Not Applicable
Follow Up / Billing:
An A-1 representative contacted me after project completion to
ensure my satisfaction with the work
5-Strongly Agree
4-Agree
3-Neither Agree nor Disagree
2-Disagree
1-Strongly Disagree
Not Applicable
All outstanding issues concerning the work were resolved to my
satisfaction
5-Strongly Agree
4-Agree
3-Neither Agree nor Disagree
2-Disagree
1-Strongly Disagree
Not Applicable
In circumstances where additional work / materials were required
due to unforeseen circumstances, additional costs were
adequately explained
5-Strongly Agree
4-Agree
3-Neither Agree nor Disagree
2-Disagree
1-Strongly Disagree
Not Applicable
5-Strongly Agree
4-Agree
3-Neither Agree nor Disagree
2-Disagree
1-Strongly Disagree
Not Applicable
The final invoice was what I expected
General:
5-Strongly Agree
4-Agree
3-Neither Agree nor Disagree
2-Disagree
1-Strongly Disagree
Not Applicable
Overall, I am satisfied with the quality of work and service received
I will use A-1 for my future roofing and siding needs
5-Strongly Agree
4-Agree
3-Neither Agree nor Disagree
2-Disagree
1-Strongly Disagree
Not Applicable
I will recommend A-1 Roofing and Siding to friends and family
5-Strongly Agree
4-Agree
3-Neither Agree nor Disagree
2-Disagree
1-Strongly Disagree
Not Applicable
May we use you as a reference for future A-1 Roofing and
SIding Customers? If yes, please provide us with your
preferred method of contact (email, phone)
Additional Comments / Feedback
Ph: (704) 845-4600 Fax: (704) 749-8715